Pen Pals Cooling Heating Plumbing | Albuquerque HVAC & Plumbing
Your Local HVAC & Plumbing Experts

Fast help when you need it.

Heating • Cooling • Plumbing
Repairs • Replacements • Maintenance

Call (505) 317-7170Tap to call now Request Service

Proudly serving Albuquerque, NM

Pen Pals penguin with a pipe wrench

Need Service?Scan. Call.
Book. Done.

Scan
Call
Book
Done

What We Do

Repairs, replacements and maintenance for your whole home.

Heating

Furnace, heat pump and boiler repair, tune-ups and replacement.

Cooling

AC and refrigerated air repair, tune-ups and new system installs.

Plumbing

Leaks, drains, fixtures, repiping and everyday plumbing repairs.

Water Heaters

Water heater repair and replacement to get hot water flowing again.

Maintenance

Seasonal check-ups that help prevent breakdowns and keep systems efficient.

Not Sure?

Tell us what's going on and we'll figure it out. Request service →

Services and availability update seasonally.

Replacement Specialists

Two older systems common in Albuquerque-area homes.

Plumbing

Kitec Plumbing Systems

Kitec is usually easy to spot: orange (hot) and blue (cold) flexible pipe with brass fittings. It tends to fail as it ages.

  • Common in homes from 1995–2007
  • Risk of hidden leaks
  • Full repipe / replacement options
Check My Plumbing System
Heating

Aquatherm Heating Systems

Aquatherm systems heat your home with a water coil fed by your water heater. As they age, problems tend to stack up.

  • Aging water coils
  • Repeated water heater failures
  • Upgrade & change-out solutions
View Change-Out Options

Not Sure What You Have?

  • We'll identify your system
  • Explain your options
  • No pressure, no guessing
Request a System Check

Why Homeowners Call Us

Pen Pals penguin with a crescent wrench
  • Locally Owned & Operated
  • Clean, Professional Technicians
  • Honest Recommendations
  • Fast Response Times
Licensed • Insured • Trusted Locally
Maintenance Membership

Penguin Comfort Club

Our maintenance membership keeps your heating, cooling and plumbing checked on a regular schedule, so small issues get caught early. Ask about it when you call.

Request Service

Tell us what's going on and we'll get back to you to schedule.

Prefer to text or call? (505) 317-7170

Reach our local Albuquerque team directly.

Call Now Send a Text

Privacy Policy

Effective October 5, 2026

This Privacy Policy explains how Pen Pals Cooling Heating Plumbing LLC ("Pen Pals," "we," "us"), a New Mexico limited liability company, collects, uses and protects information you give us through this page (servicepenpals.com/home--door-hanger), its service request form, and our text messages.

Information we collect

  • Information you enter in our service request form, such as your name, phone number, email address, service address and details about the help you need.
  • Your text message consent choices (service texts and/or marketing texts), including the date, time and method of your consent.
  • Messages you send us and records of messages we send you.
  • Basic technical information collected automatically by our website and form provider, such as browser and device type, pages visited and cookies.

How we use your information

  • To respond to your request, schedule and perform service, and provide estimates, invoices and customer support.
  • To send the text messages you agreed to receive (see our SMS Terms). Marketing texts go only to people who separately opted in to them.
  • To keep records of your consent, improve our services, and comply with the law.

How we share information

We share information only with service providers that help us run our business (for example website and form hosting, our customer management and scheduling system, our text messaging platform, and payment processing), solely so they can provide those services to us, or when required by law. We do not sell, rent or trade your personal information, and we do not buy or sell leads.

Mobile information and SMS consent

Mobile phone numbers and SMS opt-in consent are never shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices

  • Text messages are optional. Reply STOP to any text from us to opt out, or HELP for help.
  • You can ask us to access, correct or delete your information by calling us at the number below.

Security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed to serve you, keep required business records, and meet legal obligations. Our services are intended for adults; we do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed.

Contact us

Pen Pals Cooling Heating Plumbing LLC
2521 Madison St NE, Albuquerque, NM 87110
Phone: (505) 317-7170

SMS Terms

Effective October 5, 2026

Program

Pen Pals Cooling Heating Plumbing LLC service and appointment texts. Pen Pals Cooling Heating Plumbing LLC, an HVAC and plumbing contractor in Albuquerque, New Mexico, sends text messages to customers and prospective customers who opt in.

Message types

  • Service (non-marketing) texts, if you opt in: service request confirmations, appointment confirmations and reminders, technician arrival notices, estimate follow-ups, job updates, invoices and review requests.
  • Marketing texts, only if you separately opt in: special offers, discounts and service updates, such as seasonal maintenance reminders.

How you opt in

Check the optional, unchecked SMS consent box(es) on our service request form, or tell our team by phone that we may text you. Service and marketing consent are separate, so you can choose one, both or neither. Consent is not a condition of purchase.

Frequency and cost

Message frequency varies. Msg & data rates may apply. Contact your wireless provider with questions about your text or data plan.

Opt out and help

Reply STOP to opt out at any time (UNSUBSCRIBE, CANCEL, END and QUIT also work). We will send one message confirming you are unsubscribed, and then you will get no more texts unless you opt in again. Reply HELP for help.

Support

Call (505) 317-7170, or write to Pen Pals Cooling Heating Plumbing LLC, 2521 Madison St NE, Albuquerque, NM 87110.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile phone numbers and SMS opt-in consent are never shared, sold, or rented to third parties or affiliates for marketing. See our Privacy Policy.

Pen Pals Cooling Heating Plumbing

(505) 317-7170

Serving Albuquerque, NM

Licensed • Insured • Trusted Locally

Pen Pals Cooling Heating Plumbing LLC

2521 Madison St NE, Albuquerque, NM 87110

Main site: callpenpals.com

Privacy PolicySMS Terms

Services and availability update seasonally.